Cancellation Policy
Conditions of enrolment In this document, ‘we’, ‘college’ and ‘Step One College’ mean LETS Australia Pty Ltd operating under any of its trading names, and/or any successor organisations. ‘You’ means the student this application form relates to. 1. VISA: Step One is not responsible for your visa. It is your responsibility to arrange your own visa. 2. EXPENSES & OHSC: Your expenses, including such things as insurance, are not included in the fees we quote. It is your responsibility to obtain your own insurances, although if you have a student visa, you can apply for Overseas Student Health Care (OSHC) on this form. You are strongly advised to obtain your own insurances even when they are not compulsory for your visa. 3. STUDENT VISA HOLDERS: You must (by law) keep us up to date with your correct address in Australia, you must maintain 80% attendance over your whole course, and you must make satisfactory academic progress. You must also have Overseas Student Health Care for the whole of your stay in Australia on the student visa. If any dependants (e.g. children) of school age come with you, they will be required to pay full fees for schools, whether government or private. It is the responsibility of the student to follow the rules of their visa, and to find out about any changes to the rules. 4. CANCELLATIONS & REFUNDS If you cancel your course, we can take no action until we receive the notification from you in writing. 5. If you cancel your course less than 28 days before your commencement date, a cancellation fee of 20% of your tuition fees will apply. If you cancel your course less than 14 days before your commencement date, a cancellation fee of 50% of your tuition fees will apply. No refunds will be made after the start date of the course. In the unlikely event that a student wants to terminate his/her course, the balance of fees is not refundable. 6. If you cancel your accommodation arrangements less than 28 days before your commencement date, a cancellation fee of 50% of accommodation fees will apply. If you cancel your accommodation arrangements less than 14 days before your commencement date, a cancellation fee of 80% of accommodation fees will apply. If you cancel your accommodation arrangements less than 7 days before your commencement date, a cancellation fee of 100% of accommodation fees will apply. No refunds will be made after the course start date. In the unlikely event that a student wants to terminate his/her accommodation arrangements after the arrangement has started, the balance of fees is not refundable. 7. In the unlikely event of default by LETS Australia Pty Ltd trading as Step One College, such situations are covered by the provisions of the ESOS Act 2000 and the ESOS Regulations 2001. In cases where the college defaults, the college will firstly try to arrange a place for you in an alternative course at the college’s expense. Failing this, the college’s tuition assurance scheme, English Australia, will arrange for you to be offered a place in a suitable alternative course. If a suitable place in an alternative course is not found after these steps have been taken, you will get a full refund from the tuition assurance scheme. The Administration Manager can be contacted on Ph: 61(0)2 9283 － 4684 or admanager@letsworld.jp. 8. If DIAC doesn’t issue a visa for you before the start date of your course, and we receive from you the letter from DIAC that says your visa application is rejected, we will refund all your tuition fees. 9. All fees other than tuition fees and accommodation fees are not refundable. These non-refundable fees include: enrolment fee, accommodation arrangement fee, and airport pickup fee (except in cases where Step One defers or cancels your course, you can claim a refund of all compulsory fees, including the enrolment fee). 10. Your tuition fees cannot be transferred to another person or institution. However, they may be transferred to another course within Step One. If you have a student visa, there may be visa restrictions on courses you can transfer to, DIAC will be notified and, if a new CoE is required, you must pay the fee for this (see the college’s fee schedule). 11. All applications for refunds must be made in writing to the Administration Manager, as soon as possible after the incident which leads to the refund request. 12. All refunds are made in Australian dollars and will be paid within two weeks of receiving the written request for refund in the case that the course doesn’t run, or four weeks of receiving the written request for refund in all other circumstances. 13. If the refund method involves bank fees (e.g. by bank draft or electronic transfer), the bank fees will be deducted from the refund amount. Also, refunds will not include any amount that Step One has paid or owes to any organisation outside Step One in relation to your course (e.g. commission to your agent). 14.EXPULSION: Step One can expel students for behaviour which may cause problems for other students, the college’s reputation, the college’s relationship with other organisations (such as building management) or for breaking laws applicable in New South Wales. Appropriate disciplinary procedures will apply. No refund will be paid to any student who is expelled. 15. Step One can change its fees, conditions, course times or course commencement dates at any time without notice. This could include changing the time of day of your class. 16. PUBLIC HOLIDAYS: Step One is closed on all official New South Wales public holidays and there is no substitute for public holidays. 17. DAMAGE TO PROPERTY: Incidents that must be reported to Step One staff include damage by students to property at the home stay or at the school, and any robbery or injury to students within the school premises, at accommodation arranged by Step One or while travelling between Step One and any accommodation that Step One has arranged. Any damage to college property must be paid for. If you break any college or building property, you will pay for its replacement or repair. 18. MARKETING & PROMOTION: Any photographs, video or sound recording in which you or your voice appear, or written comments made by you may be used by Step One for marketing purposes. 19. FINANCIAL LOSS: The school shall not be held responsible for financial loss by the students in the event of any occurrence outside the control of Step One Australia, including but not limited to: ● Changes to transport or other services including delays, suspension, industrial action (including strikes) or schedule changes ● Natural disasters, acts of terrorism, outbreaks of disease or warnings of outbreak of disease, or war ● Accident or illness involving the student or anyone else not employed by Step One ● Breach of immigration regulations or any other law ● Cancellation of the course, accommodation arrangements or any other service as a result of any of the above 20. PERSONAL INFORMATION: Any information that you provide us with will be provided to DEEWR, DIAC and other State/Territory government agencies as well as the Fund Manager of the ESOS Assurance Fund as required in the ESOS Act 2000 and the Migration Act 1958. This information includes changes to your enrolment, your attendance and your academic results. It is a legal requirement that we inform DIAC (or its successors) if you break student visa rules about attendance or satisfactory academic performance. We may also give information (including academic results) to further studies organisations, parents or guardians (if you are under 18), or your agent. 21. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take further action under Australia’s consumer protection laws. 22. HOLIDAYS: Students on student visas can NOT take holidays. Non-student visa students can apply for holidays during the study period; however, they must submit a holiday application form 2 weeks before the holiday. 23. Entry to the IELTS Preparation course is contingent upon achieving an Upper Intermediate level in the Step One College entrance exam. Entry to the Foundations in IELTS course is contingent upon achieving an Intermediate level in the Step One College entrance exam. In cases where students do not achieve the necessary score they will be enrolled in the General English Course until they meet the necessary entry requirement for their course. 24. All fees and outstanding payments must be paid before a Course Completion Certificate will be issued. This includes materials fees and any other fee incurred during your enrolment.
the ESOS framework (PDF)
